In the case of Don Imus, there were several apologies actually made. Immediately following the comments, Imus made an apology on his radio show (see YouTube video below).
In reality, this apology probably hurt Imus because it was so short and seemed relatively unplanned. The apology took all of twenty seconds and Imus made the mistake of saying “we can understand why people were offended” which can make it seem like people who were offended are actually at fault. The tone of this apology does seem sincere; however, Imus’s behavior following the incident does not back up this sincerity. Later, Imus appeared on various shows including ones hosted by Jesse Jackson and Al Sharpton in order to seek forgiveness. In all, these apologies were directed at the wrong audience. Imus wronged the women of the Rutgers basketball team first and female African Americans second. He should have apologized in that order, rather than appealing to the masses first. A personal apology is far more likely to be accepted than a large-scale one. Thus, his widespread approach further hurt his odds of being forgiven. Finally, Imus made an apology to the Rutgers team at the NJ governor’s mansion. Although there are no records of this event because it was closed to the media, the two hour plus meeting was by far Imus’s most successful apology. For once, he subjected himself to answering questions rather than having the upper hand that he is used to. In the end, this apology was sufficient enough for the women to accept the apology and move on.
Overall, Imus definitely needed to apologize. The order of his apologies and the way he went about the initial days after his comments were not effective for being forgiven, though. Imus should have appealed on the personal level first and then dealt with the rest of the population that may have indirectly been affected by what he said. Most of all, Imus’s recent actions show that he is resorting to his old ways and that his apologies were not sincere and therefore not effective.